Lakeview Mews

Crisis Management Case Study


  • Dr. Jeffrey Henderson Monarch Business School Switzerland


Crisis Management, Ethics, Corporate Governance, Leadership, Stakeholder Management, Real Estate


The case covers the Lakeview Mews residential building fire and subsequent response by the management team in controlling a crisis affecting over 100 families. The case covers issues of management responsibility, stakeholder communication, crisis management and leadership principles.

Author Biography

Dr. Jeffrey Henderson, Monarch Business School Switzerland


Email: [email protected]

Dr. Jeffrey Henderson holds the position of Professor of Business Ethics and Dean of the School. Dr. Henderson was an affiliate professor at the Grenoble Graduate School of Business, France and lecturer for real estate finance within the Faculty of Management at McGill University. Dr. Henderson holds a D.Phil. in Business Research from Monarch Business School, a Doctor of Political Economy from SMC University, a Doctorandus (Drs.) and MBA from Nijenrode University in The Netherlands as well as a Bachelor of Commerce with distinction from McGill University in Montreal.

Dr. Henderson has held Vice-President and managerial positions within the commercial real estate industry with Bentall Capital, Brookfield Properties, Kolter Properties, KPMG Canada LLP, and Reichmann International. His academic interest include: Corporate Social Responsibility, Real Estate Development, Austrian Economics and Catholic Social Theory.

Link: Dr. Henderson's Faculty Biography